Contact & support
Need a hand with your test, purchase or account? You can contact us without signing in.
Email links open your email app. If none opens, copy the address into your usual email service. Support messages are read and answered by the MicProbe operator, Burak ÖZER. We usually reply within two business days.
Help with a microphone test
First, check the selected microphone, allow microphone access in your browser's site settings, then press the refresh button (the circular arrow) beside the microphone list. Check that your microphone is not muted. If another app is using it, close that app and retry.
If the problem continues, include what happened, the test you chose, your browser and operating system, and the exact error you saw. The FAQ explains test limits, supported browser features and what the tests measure.
What to include in a support message
Your recording is not attached automatically. Do not send passwords, full license keys or payment-card details. Include a screenshot only if it helps, and remove private information first.
Email test supportPurchases & refunds
Have a purchased or gifted Lifetime Premium license? Sign in with Google, then open Account and choose Activate a license key. Check the account shown before activating: each license stays linked to one MicProbe account. If you activated it before, use that Google account.
In Account, Manage purchase provides receipts and billing only for the verified purchaser. If your license was a gift, ask the purchaser for billing help or contact us. Sharing an already linked key does not transfer Premium or saved reports to another account.
If you cannot access the original account or find your purchase, email us with the purchase email address and receipt or order number. You do not need to buy again to ask for help.
MicProbe's 7-day refund policy covers an issue that makes the product unusable and that we cannot resolve. A full refund is considered after reviewing the problem. Read the refund conditions before requesting a refund.
Email purchase supportAccount & privacy requests
To request a copy, correction or deletion of your account information, email us from the address linked to your MicProbe account when possible. Tell us which action you need. We verify account ownership before making changes; sending an email does not automatically delete your account.
You can delete individual saved reports directly from Saved reports. Signing out ends this browser's session; it does not delete your account or cancel a lifetime purchase. See the Privacy Policy for details.
Email an account request