Contact & support

Help with a microphone test

First, check the selected microphone, allow microphone access in your browser's site settings, then use Refresh beside the microphone selector. Check that your microphone is not muted. If another app is using it, close that app and retry.

If the problem continues, include what happened, the scenario you chose, your browser and operating system, and the exact error you saw. The FAQ explains test limits, supported browser features and what the tests measure.

Your recording is not attached automatically. Do not send passwords, full license keys or payment-card details. Include a screenshot only if it helps, and remove private information first.

Purchases & refunds

Already paid? Sign in to MicProbe with the Google account you originally linked. Open Account → Manage purchase for receipts and purchase management. If your purchase is not linked yet, use Link an earlier purchase with the license key from your purchase email.

If you cannot access the original account or find your purchase, email us with the purchase email address and receipt or order number. You do not need to buy again to ask for help.

MicProbe's 7-day refund policy covers an issue that makes the product unusable and that we cannot resolve. A full refund is considered after reviewing the problem. Read the refund conditions before requesting a refund.

Account & privacy requests

To request a copy, correction or deletion of your account information, email us from the address linked to your MicProbe account when possible. Tell us which action you need. We verify account ownership before making changes; sending an email does not automatically delete your account.

You can delete individual saved reports directly from Saved reports. Signing out ends this browser's session; it does not delete your account or cancel a lifetime purchase. See the Privacy Policy for details.